Return & Refund Policy
1. Return Eligibility
You may request a return if:
- The product you received is damaged, defective, or incorrect.
- The item is unused, in its original condition, and includes all packaging/accessories.
- You contact us within 3 days of receiving your order.
Note: Due to hygiene reasons, we cannot accept returns for items that have been used or handled extensively.
2. Return Process
To initiate a return, please email us at:
contactus@parababies.com
Include:
- Your order number
- Product name
- Clear photos or video showing the issue
Our support team will review your request and guide you through the next steps.
3. Refund Process
Once your return is approved:
- Refunds are issued only for damaged, defective, or incorrect products.
- Refunds may take 3–7 business days after product inspection.
- Refunds are issued via the original payment method, or if COD, via bank transfer/easypaisa/jazzcash.
4. Return Shipping
- If the mistake is from our side (wrong item/damaged product), we cover the return shipping costs.
- If the customer wishes to return for any other reason (change of mind, wrong size selected, no longer needed), then shipping charges are non-refundable, and the customer must cover return shipping.
5. Non-Returnable Items
We do NOT accept returns for:
- Used or washed items
- Products without original packaging
- Items damaged due to misuse
- Clearance or sale items
6. Order Cancellation
- Orders can be cancelled within 12 hours of placing them.
- Once shipped, the order cannot be cancelled.
7. Contact Us
If you have any questions about our Return Policy, feel free to contact us anytime:
Email: Contactus@parababies.com
Contact: 03195696355
Address: House NO 13 AMIR UD DIN PARK LHR